Privacy Policy

Introduction
At Wellness Wave IV, we are committed to protecting your privacy and personal information. We do not share any information you provide with third parties without your explicit consent. Our policy is not to sell, rent, or loan any private data to external organisations. Should we wish to use any personal information for purposes other than those directly related to your specific treatment and care, it will only be with your express approval and prior consent.

How Information Is Collected and Used

When you book an appointment with Wellness Wave IV, whether via our website, telephone booking system, or in-person consultation, we may collect the following personal information:

  • Full name and contact details

  • Telephone number(s) for appointment confirmations

  • Email address for communications

  • Home or correspondence address

  • Treatment preferences and wellness goals

  • Relevant history and health information

  • Emergency contact information

Purpose of Data Collection:
We gather this information to:

  • Maintain accurate records

  • Provide personalised IV therapy and wellness treatments

  • Send appointment reminders, treatment updates, and important health-related communications

  • Inform you of relevant wellness programs, treatments, and health optimisation services

  • Conduct client satisfaction surveys and gather feedback to improve our services

  • Ensure compliance with regulatory requirements

We may use your information to contact you via email, SMS, or telephone regarding your appointments, treatment updates, and wellness recommendations. Occasionally, we may invite you to participate in surveys to improve our services based on your feedback.

Cookies and Website Analytics

Our website uses cookies — small text files that store information on your device. These cookies help us improve your browsing experience and analyse how visitors interact with our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for basic functionality and security of the website.

  • Performance Cookies: Help us understand how visitors use our website.

  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may limit your ability to access certain features on our website. For more detailed information, refer to your browser’s help section.

Data Security and Protection

Wellness Wave IV employs robust data protection measures to ensure your personal information remains secure. Our security protocols include:

  • Encrypted data storage and transmission

  • Restricted access to authorised personnel only

  • Regular security audits and system updates

  • Secure physical storage for paper records

  • Staff training on data protection and confidentiality

  • Compliance with industry standards for data protection

We ensure that your information is only accessible by those who need it and is protected from unauthorised access.

Marketing Communications

You can opt-out of receiving marketing communications at any time by:

  • Opting out during registration or form submission

  • Clicking the unsubscribe link in any marketing emails

  • Contacting us directly at info@wellnesswaveiv.co.uk with “UNSUBSCRIBE” in the subject line

You can choose to receive only specific types of communications, such as appointment reminders, while opting out of promotional materials.

Your Rights Under GDPR

Under the EU General Data Protection Regulation (GDPR) 2016/679 and the UK Data Protection Act 2018, you have the following rights regarding your personal data:

  • The right to be informed about how we collect and use your data

  • The right of access to request copies of your personal data

  • The right to rectification to correct any inaccuracies or incomplete information

  • The right to erasure to request deletion of your data under certain conditions

  • The right to restrict processing to limit how we process your data

  • The right to data portability to request the transfer of your data to another organisation

  • The right to object to processing for specific purposes

  • Rights related to automated decision-making if applicable

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, or sooner when possible. Requests will be provided free of charge unless they are manifestly unfounded, excessive, or repetitive. In such cases, we may charge a reasonable administrative fee.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal obligations. Records are retained in accordance with UK healthcare industry standards.

Third-Party Services

We work with trusted third-party service providers to enhance our services, including:

  • Payment processing services for secure transactions

  • Appointment scheduling and communication platforms

  • Website hosting and technical support

All third-party partners are carefully vetted and bound by strict data protection agreements to ensure they comply with the same high standards of security and confidentiality that we uphold.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any significant changes will be posted on our website, and where appropriate, we will send you direct communication to notify you of these updates.

Please review this policy regularly to stay informed about how we protect your information. The date of the most recent update will be indicated at the bottom of this document.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us:

Wellness Wave IV
Email: info@wellnesswaveiv.co.uk
Phone: 07539087581
Website: www.wellnesswaveiv.co.uk

Disclaimer

We take reasonable steps to ensure that the information on our website and in communications is accurate. However, we do not guarantee its completeness or accuracy, due to evolving industry knowledge and practices. Always consult with qualified healthcare providers regarding your health needs and treatment options.

Effective Date

This Privacy Policy was last updated on 04/09/2025.